Problem description

How does the problem manifest itself and what is the expected behaviour?

Hint: Often a screenshot can be used to describe an error, which you can attach as a file to your error report.

Attach the error log of your cockpit installation.

• For that please use the assistent for creating an diagnosis information packet offered on the following pages of this wizard and attach it to your support request.
• If you decide to not create the diagnosis information packet, please add the information described on the next page to your error report by hand.

If possible, please also tell us the moment with date and time at which you had the problem.

Do you know a series of operating steps to trigger or avoid the problem?

Do you know of any circumstances, that influence the occurrence of the problem?

• Did the problem occour after certain changes in your system configuration (software updates, changes in the network connection, ...)?
• Do you know, if the problem is being influenced by the system configuration - for instance because you are working together with other ARCWAY Cockpit users or use more several ARCWAY Cockpit installations on your own?

Urgency

How urgent is the solution to your problem?

Information about your service contract

Do you have a valid service contract?
Please attach the order number or reference number of your contract, that you base your right to support on. If you do not have these information on hand, please attach other relevant information. For example: email adress of the buyer, name and company of the buyer, your costumer number, a license that you obtained from us.

Contact details

How and when should we contact you?

• What is your email adress?
• What is your telephone number?
• How can we contact you?

Are there any other contact persons except you, who can help us with further inquiries?